Shipping & Returns
SHIPPING
We ship to all 50 US states and territories including Alaska and Hawaii. We do not currently ship internationally.
All orders are shipped within 1 business day (excluding weekends and holidays) for orders placed before 2:00 PM EST Monday-Friday.
When your order ships, you will receive an email notification with a tracking number.
Standard shipping takes 1-7 business days after your order ships. If you haven't received your order within 10 business days of your shipping confirmation email, please contact us at support@kinsupersupps.com with your order number, and we’ll help you out.
We offer free shipping in the US for any order over $100.
For orders under $100, domestic shipping is calculated at standard carrier rates.
RETURNS
Our Good Days Guarantee
We created KIN to give dogs more good days, and we stand behind that promise.
We offer a 90-day money-back guarantee on all products, subject to the exclusions below. If you don't see noticeable benefits within 90 days of receiving your order, we'll refund 100% of the amount you paid - no return required.
To request a refund under our guarantee, contact us at support@kinsupersupps.com with your order number. We'll process your refund within 3-5 business days. The 90-day period begins on the date you receive your order (not the purchase date).
All refunds will receive an email confirmation and are issued to your original payment method.
We do not accept returns.
Guarantee Exclusions
The Good Days Guarantee does not apply to:
- Orders placed using a reviewer code
- Orders placed using any discount code of 50% off or more
Orders placed with these codes are final sale, except for damaged or defective products (see below).
Refunds under the guarantee are limited to the amount you actually paid for the order. The guarantee is limited to one claim per customer and household. We may decline claims that show signs of abuse, such as repeated claims across multiple accounts.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery at support@kinsupersupps.com with photos of the product and packaging. We'll send a replacement or issue a full refund at your choice. No return necessary for damaged products.